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Refund policy
Refund policy
This Refund Policy applies to all orders placed on vnistar.com operated by Vnistar. By placing an order, you acknowledge and agree to the terms below.
1. General Wholesale Rule
All bulk wholesale orders are considered final sales. Refunds or returns are NOT accepted due to buyer’s change of mind, overstock, slow sales, wrong style selection, market demand changes or personal dissatisfaction.
2. Non-Refundable Situations
We will NOT approve return or refund requests under the following circumstances:
• OEM / customized orders (custom logo, custom size, custom plating, custom design) unless confirmed mass production defects;
• Minor color difference between batches, slight size tolerance, natural metal tarnishing caused by sweat, chemical contact or improper storage;
• Goods damaged after delivery during storage, assembly or processing by buyers;
• Orders canceled after shipment without mutual written agreement.
3. Quality Claim Requirements (Only Eligible Scenario)
If you receive defective or incorrect items shipped by our mistake:
• You must submit a claim via email sale10@vnistar.com within 7 calendar days after parcel delivery;
• Provide clear photos, videos and order number for verification;
• We reserve the right to request you return defective items for inspection.
After confirmation of our production error, we will choose one of the solutions at our discretion:
① Free replacement of defective goods;
② Partial refund for defective quantity;
Shipping cost for replacement will be confirmed by both parties separately.
4. Shipping Fees Are Non-Refundable
Original outbound shipping cost is not refundable under any conditions. If return is approved, return freight shall be borne by buyer unless the fault is fully on Vnistar’s side.
5. Payment Error & Misorder
If you made duplicate payment or obvious wrong payment amount, please contact us promptly. We will process the corresponding refund after verification.
6. Refund Processing Time
Once refund is approved, we will initiate the refund within 3–7 business days. The arrival time depends on your payment provider and bank processing speed, which is out of our control.
8. Policy Update
Vnistar reserves the right to update this refund policy without prior notice. The latest version published on our website takes effect immediately.
Contact: sale10@vnistar.com
1. General Wholesale Rule
All bulk wholesale orders are considered final sales. Refunds or returns are NOT accepted due to buyer’s change of mind, overstock, slow sales, wrong style selection, market demand changes or personal dissatisfaction.
2. Non-Refundable Situations
We will NOT approve return or refund requests under the following circumstances:
• OEM / customized orders (custom logo, custom size, custom plating, custom design) unless confirmed mass production defects;
• Minor color difference between batches, slight size tolerance, natural metal tarnishing caused by sweat, chemical contact or improper storage;
• Goods damaged after delivery during storage, assembly or processing by buyers;
• Orders canceled after shipment without mutual written agreement.
3. Quality Claim Requirements (Only Eligible Scenario)
If you receive defective or incorrect items shipped by our mistake:
• You must submit a claim via email sale10@vnistar.com within 7 calendar days after parcel delivery;
• Provide clear photos, videos and order number for verification;
• We reserve the right to request you return defective items for inspection.
After confirmation of our production error, we will choose one of the solutions at our discretion:
① Free replacement of defective goods;
② Partial refund for defective quantity;
Shipping cost for replacement will be confirmed by both parties separately.
4. Shipping Fees Are Non-Refundable
Original outbound shipping cost is not refundable under any conditions. If return is approved, return freight shall be borne by buyer unless the fault is fully on Vnistar’s side.
5. Payment Error & Misorder
If you made duplicate payment or obvious wrong payment amount, please contact us promptly. We will process the corresponding refund after verification.
6. Refund Processing Time
Once refund is approved, we will initiate the refund within 3–7 business days. The arrival time depends on your payment provider and bank processing speed, which is out of our control.
8. Policy Update
Vnistar reserves the right to update this refund policy without prior notice. The latest version published on our website takes effect immediately.
Contact: sale10@vnistar.com
